Free Shipping Over $100  l Fast DispatchCreated in Australia1500+ ProductsFree Personalisation


Fast and safe delivery is important to us!

Frequently Asked Delivery Questions



Need it sooner, Contact us and we will confirm if we can meet your required deadline (99% of the time, it is yes).
*As estimate is subject to factors out of control, we are unable to take responsibility if your item arrives after the specified date. Our current on-time delivery rate is 98.97%

  Shipping Options  

  Shipping Timescale  

  Price $AUD  

  Flat Rate  

  Upto 14 Business Days*  



  Upto 11 Business Days*  

  Calculated by postcode  


  Upto 6 Business Days*  

  Calculated by postcode  

  Free Shipping  

  Upto 14 Business Days*  

  Free on orders over $100  

*Please note this is only an estimation, during periods of increased volume orders can take longer to dispatch.


Personalisation Timescales

Some of our products take longer to personalise than others. Approximately 95% of our products can be created on the same day of ordering with the remainder taking approximately 3 business days. *Please note this is only an approximation, during the Christmas period orders can take longer to dispatch.

I am sending this as a gift. Will my recipient see the price?

Prices are not disclosed.
We know you don’t want you recipient to see the price, so we don’t dispatch any orders with prices. You will receive an invoice to your designated email after you have submitted your order.

Alternatively, you can login to your account and view your orders and invoices there.

Can I send the gift directly to the recipient? Will they know it’s from me?

If you'd like to send your gift directly to the recipient, you can add their address as the delivery address in the checkout, and we'll post the item to their house.
Most of our orders are sent with a delivery note inside your parcel, however it’s not a gift message.

The delivery note is printed with the contents of the parcel, the recipient’s details, and the sender’s details. Prices are not disclosed in the delivery note.
All our products are delivered gift boxed.

Please note that as some of our gifts are sent from locations other than our main warehouse, we can’t guarantee that every parcel will have a delivery note inside.

Do you ship internationally?

Currently we only ship within Australia. Looking into the future we can tell you that this will be available.

I gave you the wrong delivery address, can I change it?

Mistakes can happen! If you wish to change the delivery address help us help you by getting in touch with our Customer Support heroes as soon as possible so they can intervene before the order is processed.

Unfortunately, if your order has already been dispatched it becomes a little trickier but we will always try our best to get it rerouted.
We can not make any promises here because if it has already arrived at the listed address then it may be too late.

I ordered a few products but I’ve only received some of them; where are my other gifts?

If you have purchased multiple items and have only received part of your order don't panic!
Products are crafted at our factory in Melbourne and by experts all around Australia. We dispatch all items directly to you.

We try to consolidate as many products into the same delivery as possible but if an item is at another warehouse or takes longer to personalise we will send the items in separate parcels to save you waiting any longer then you have to.

Where is my order?

You will receive a confirmation email after placing your order that will state the shipping method you chose. Once your items have been personalised we will send you an email to let you know your order is safely on its way.
Majority of our items are shipped with tracking. In this case you will have received an email with the tracking code and link.
Remember to check all your email folders, including Junk.

Our happy team of Personalites place a value on fast dispatch times. We can dispatch most orders within 24 hours.
The delivery date for your order is heavily dependent on our courier service.
If you created an account when purchasing, which we recommend (rather than using the Guest checkout option) you can track your order's status here.

We have added shipping times below so that you have an idea of when to expect the postman.
If the free shipping or flat rate shipping was selected the estimated time is upto 14 business days from dispatch.
If stanard shipping was selected delivery times are estimated to be upto 11 business days from dispatch.
If express shipping was selected delivery times are estimated to be up to 6 business days from dispatch.

If a few extra days have passed and your order has not arrived, it’s worth checking with your local post office. I know they say an attempt was made but "missed delivery" cards have been known to go missing, so, it could turn out that your parcel’s been waiting for you all along.

If you are still out of luck, then please get in touch with our Customer Support team. We are more than happy to help!

Can't find anything that relates to your query?

Our custom care team are available from Monday to Friday 9.00am – 6.00pm Melbourne, Australia time (AEDT)
Call us on 1300 913 275 or being a live chat session.
Calling from overseas? Call us on +61 3 85939509

Or if you prefer, please email us at [email protected] or message us here.